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Our delivery service

• Free local delivery for orders over £60
• Next working day delivery of goods within 15 miles from Derry/Londonderry City Centre on all orders received by 2.30pm
• Our carriers consider "working days" to be Monday to Friday only
• Orders must be received by 2.30pm to guarantee next working day delivery. Orders received after 2.30pm will not be dispatched until the following working day.
• Deliveries are normally made between the hours of 9am and 5.30pm, although during busy periods these times may alter
• Deliveries to areas outside the 15 mile radius are at our discretion and surcharges will apply (see Delivery costs below)
• We do offer Saturday morning deliveries and time specific deliveries to most areas, but surcharges do apply (see Delivery costs below)
• We do not deliver on Sundays or Bank Holidays
• We can offer a same day delivery service to the local area but surcharges will apply (see Delivery costs below)
• Unfortunately, we cannot guarantee delivery times unless a time specific delivery has been requested and paid for
• You can select a future working day for delivery if you wish

Delivery costs

• Next working day guaranteed delivery is fixed at a rate of £5.00 per delivery address for all quantities from 1 bottle upwards
• Delivery to other areas including the rest of Northern Ireland and the UK mainland incurs a supplement charged by our carrier. Please telephone for details.
• Timed and Saturday deliveries are available at the following costs
  Saturday morning £15.00

Our advice to ensure smooth delivery

• We strongly advise all customers to consider carefully where the goods are to be delivered
• Our carriers need a signature for the delivery, so please send the goods to an address where somebody, over the age of 18, can sign for them
• We will not leave a delivery with anyone under 18. Delivery will be returned to the store and an additional charge will apply for re-delivery
• Use a work address for delivery if a residential delivery could be difficult
• To ensure that we offer the highest level of service to our clients, it is important that you provide us with complete delivery details (full name, address including post code, & contact telephone number)
• You can leave an instruction at the time of ordering for parcels to be left with a neighbour (please use the Special Delivery Instructions section in the secure webstore)
• If you are sending the wine as a gift to somebody else, please check their availability (i.e. that they are not on holiday or away from home)
• If you miss your delivery, contact the store as soon as a card is received. We can then rearrange delivery
• Upon delivery, customers are requested to examine all goods and note down any damage or shortages. Please then notify us within 24 hours and we will deal with any problems in a fair and timely manner
• We make every effort to deliver your package safely and securely - your assistance is appreciated in helping us achieve this goal
• Unfortunately, we cannot deliver to PO Boxes

Delivery details and re-direction costs

• Our courier company attempts delivery twice if necessary and leaves a contact card if the recipient is not in. You will then need to telephone the store to re-organise delivery - the cost of which will be passed on to the customer
• We cannot be held responsible for incorrect addresses and postcodes given to us. If you provide a wrong address or post code and we have to redirect your parcel to an alternative address, then we will charge a £10 redirection fee to your credit card

Saturday Deliveries

• Saturday deliveries must be specifically requested on the checkout page and cost £15.00. This is a Saturday morning service only.

Damaged or faulty goods – the replacement / refund procedure

• If the parcel is damaged, you can refuse to sign for it. The parcel will be returned to us, and we will arrange for a replacement to be sent
• You can accept the delivery, but when signing, you must write down how many bottles are damaged and the nature of the damage. We can then make arrangements for replacement bottles to be sent to you, or a refund for the damaged bottles if preferred
• Customers are requested to examine all goods at the time of delivery. Please note down any damage on the carrier's delivery note when signing. Claims for breakages or shortage must be made by telephone to ourselves 01892 537981 within 24 hours of delivery
• Please then confirm the claim in writing to us. Claims for breakage, shortage or non-delivery cannot be considered unless these conditions are observed.
• 0We will fully investigate all claims and replace or refund where necessary within 7 working days of notification
  

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